We had two adult friends staying with us at the time, but all were never in a position to track dirt or other materials into the house and often took off our shoes. I had several rooms in my house carpet installed by Home Depot. All I did was vacuum it. I will NOT ever buy Mohawk brands, or Home Depot flooring of any kind. Home Depot, Burbank, CA did not handle this with customer care or customer satisfaction at all. After dumping thousands of dollars on stuff there recently, we’ll stop supporting them. Whether you’re putting in new carpet, installing carpet tiles and carpet padding, or looking for artificial grass to place in your outdoor space, we have the carpeting you’re looking for. My basement flooded almost 4 weeks ago. Repeated follow up for 3 months to complete project and for a refund of money owed for material returned $1600/- and still no resolution and my credit card has been charged. Strong recommendation: do not use Home Depot for your flooring needs as they use a company called "USIG" for their flooring installations. No masks were worn and the installers were rude. Product was delivered and USIG sent out their best local installer and by mid-July, 2020, the job was completed. The carpet is worn, and the threads are running. It took 8 months of trying, to finally get a store manager on the phone! I found the Home Depot associates in the carpeting department to be very knowledgeable. Shipping options are easy and affordable. I have now dealt with my local home depot who loves taking my credit card number, the inspector who submitted the "report" and these incompetents at their outsourced install company. A computerized layout is then prepared, which will give you an idea about the size of carpet you need to … ACS doesn't care about the damage. We value your privacy. They do not apprise you of that fact before you pay although they do tell you the amount will be taken off the flooring project if done with Home Depot. Finally, a supervisor called and requested photos. privacy. The fiber material is known to have this kind of problem. It was installed by Home Depot, and the installers did a terrible job. I cannot tell you how fed up and disgusted I am with this Big Box nightmare. No response. Unsubscribe easily. The salesman said it would be 50.00 dollars for the measuring and that it would be deducted from the total price if we purchased the carpet. carpet supply stores sell padd for $1,75- $2.25 per yard Lowes and home depot will charge .99 cent per square foot That converts to $9.00 per square yard I install locally for $3-4 per square yard out of town for $4-5 per square yard and if the job is big enough will go anywhere in … Name: kelli britton Location: Philadelphia, PA Model: Self stick carpet tile Satisfaction Rating: Very Unsatisfied, 1 out of 5 Review: " This product is very poisonous " Home depot salesperson talked me into this instead of a carpet roll for the convenience. Please look else where this carpet is junk spent almost 5,000 dollars for lifeproof carpet for it to be falling apart. Was told the installers didn’t lay padding down correctly, and acknowledged many more issues with the install that we didn’t even notice and noticed the job was definitely rushed!!! 25 yr warranty, LifeProof-? Still seem to blame Home Depot. Review: " Run, don't walk, from Home Depot Carpet " I cannot tell you how fed up and disgusted I am with this Big Box nightmare. The floor looks great and as of this writing, there is only one place where there is a squeak. He would submit his findings to HD and they would follow-up with us in regards to what could be done. Home Depot refuses to fix this. An individual contacted my wife and made arrangements to come to the house and inspect the worn carpet (this is about 4-5 months after install). Home Depot allowed it. I offered to screen shot my recent call log and send it to him. Was told we’d hear from someone in a few days to actually schedule the job to get redone (which we thought was happening on the 6th). She initially indicated that there was likely something that could be addressed. The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Flooring.net. I will shorten my story as best I can. Our home needed new carpeting and it was long overdue. Never a call back. Both Lowe's and Home Depot have been spending millions on advertising to lure-in unsuspecting homeowners by giving away free "basic" carpet installation. They make up a portion of the free installation costs with increased carpet and padding charges. I have to set aside my Entire day to wait to hear when they decide to show up and do their job. Affordable shipping options. The window I had been given was between 3-5, I think. Possibilities run the gamut: carpet is still a traditional choice for bedrooms and living rooms, ... but unlike some of the flooring retailers in our review, Home Depot doesn't offer these samples for free. So excited. 4pm rolled around...nothing. Shop online for all your home improvement needs: appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans and more at The Home Depot. They removed the existing flooring and installed the new Pergo throughout the house and it looked very nice. June 12th...they were coming to install! Within a month after the new flooring was installed, the floor began to creak and squeak throughout when you walked across it. If you use them (don't), make sure the person who does your measure notes the roll size that can feasibly be transported to the installation site. If you would like to check out reviews for carpet brands go to our carpet company review page.. Meanwhile, every time we called Home Depot, they blamed CFI or was told it was being worked on and upper management was looking into it, yet nobody from upper management ever reached out to us. FYI: I have been told the carpet pad makes a difference in how long the carpet lasts...so I have always got the thickest pad available at home depot. CFI had later called the same day to say they could now come tomorrow August 1st as they now apparently have padding! Ridiculous! Do not buy this carpet! They had CFI call us direct and we scheduled the installation date on July 23rd for July 31st. Never mentioned any problems but, when we got the estimate, it said one room could not be carpeted. That converts to $5. I went with her as we made the final choice together on style and color. My main reason to write this review is because I feel cheated and angry at the way HD has treated me as a customer. He discovered that when the original USIG installers did the work, they had not done the necessary prep work to level the floor where needed. When The Home Depot asked me to review their new line of LifeProof carpet specifically designed to be “pet proof,” I immediately said yes. Dont get carpet from home depot. As he progressed, he realized the problem was much bigger than originally thought. 20 trips into the store, they lost my original claim, they denied sending an inspector, until I perused Consumer Affairs, then they sent "an independent inspector" who had just told me he was on a flight back from Georgia, to Los Angeles, during the Covid 19 pandemic! Garbage Carpet. Stainmaster is a popular carpet brand with families and pet owners. Never, ever, ever again. Finally I took it upon myself to call. My wife had met with a women (a designer) at our local HD and had scoped out a style, brand that she thought was best. At this point, we’ve been done wrong for too long. But I would not wish this nightmare and process upon my enemy. Review the Top Rated Carpet Brands - 2020 Best & Most Popular Carpet Manufacturers There is more to purchasing the right carpet for a room than choosing the color and style you like. Home Depot review from Miami, Ohio rated 1.0/5.0: I chose Home Depot to install my new carpet because their ads said they move furniture. I had to call them and they wanted to install it a month after they got it. Over the next few weeks, several inspectors came out to inspect the flooring installation - 1 independent, 1 from USIG, and 1 from the manufacturer. They seemed to be able to get through to me for that. Do not order carpet if you expect them to move furniture downstairs. My advice – do not use Home Depot for your flooring needs because of their relationship with USIG. Overall, we are pleased with our Home Depot carpet installation. Thank you, you have successfully subscribed to our newsletter! We inquired about the 15 year warranty and they indicated that this was not something that fit the warranty. Just finished the basement last year so the carpet isn't a year old. - taking a few floor boards out here and there, filling in the low spots, and then reinstalling the floor boards. Was told by store manager we’d hear back by Monday. Get matched with a contractor or specialist on HomeAdvisor. Upstairs was fine. It looks as good as the day I purchased it. Now they're saying they're going to need to cut the roll and leave several seams, and we're totally in the dark on when they're going to attempt installation a second time. This company is not yet accredited. Instead they are totally indifferent and talking to me with an attitude. July 6th - Husband takes off of work to be home for the redo. Stairs are priced at $3 per step. I found the combination of the thick padding with the thicker carpet to be unwieldy. Considering returning the order and going with another company. Best Portable: Bissell Little Green Portable Spot and Stain Cleaner. Installers agreed and called co. I ask what their time windows are and I'm told I'll be called the day prior and told when they would be there. Worst customer service. Nothing. Finally, after speaking to a great rep at the local store….we got optimistic things were gonna finally get done. Installer made appointment quickly and was courteous when he came to measure the rooms. Called June 13th to the local store to voice concerns. Make no mistake, Home Depot has called and gotten it's money for the new pad. Awful carpet. I cannot tell you how much I regret this purchase. Still haven’t received our money back and we’ll pursue other avenues to get it back. home  |  Too many subcontractors that don't communicate. They are revolting and I would give them negative stars if I had the option. When I argued that they refused to install it at all. Right away we got the water removed and the carpet pulled up. Played phone tag for a week after to get situated. We’ll start sending you the news you need delivered straight to you. Within the aisles, Home Depot has an extensive carpet and flooring department, with specialists who can answer questions and schedule deliveries … Let us help with your project today! A link has directed you to this review. The customer service at such a large store is laughably bad. A field tech shows up solo with no carpet or crew. The word is out there and this is the least we can do to spare any consumers from using them. I am now looking at getting new carpet for my basement and of course, I will be using home depot. ConsumerAffairs is not a government agency. Two wall to wall seams are very visible there is a 4 inch cut at the hearth not taped making a future unraveling by the carpet sweeper a distinct possibility. I need to put the house on the market. I want everyone to know about The Home Depot's Lifeproof carpet. The scheduling and the install of the carpet went well with no issues. I purchased carpet from Home Depot and had them install. On May 23rd, 2020 we got a quote to carpet stairs which included floating stairs. I told them I wouldn't be available until after 4 and they made the note in my record and said the guy would be at my house around 4. Only then did things finally start to move forward. Carpet purchase in dispute. Supposed to be lifetime warranty! I’m appalled! what you plan to do in the room and what damage is … It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Felt like I was going to lose my balance. The Home Depot website has a raft of customer reviews for LifeProof carpeting, on the whole they are very positive, many customers commenting on how soft the carpets feel and how impressed they are with the stain resistance; however, some customers also mentioned that the plush carpets did … We then called the store manager and explained our frustration. The carpet was salvageable but some pad was not. Installed in one room in my home, a room that wasn't even being used. But, just getting our money back isn’t satisfying either. 50 per yard. Carpet. Called 3 days. We were so excited about finally getting this all taken care of! The measurement process was easy and completed in a timely fashion. PetProof carpet is the best carpet for pets. They said that my carpet has a factory defect when they came out to finally look at it after they left they said different and are not trying to blame it on my dog. Communication from/between Home Depot and USIG appeared poor or non-existent from the beginning of this effort. Neither multi million dollar company will back their product! In late May, 2020, a USIG flooring guy came out to start the fix with the mindset that it would be an easy and quick fix - i.e. The work was completed in June, 2019. They do not necessarily represent the opinions of Flooring.net. That this was normal and there was nothing further. I setup the install for the pad. Home Depot and USIG received a report stating that the floor was not prepped correctly - that the floor was not flat when the new flooring was installed. Oh well. Laid carpet over old pad and took our pad. Almost feels like they are discriminatory. The contract stated that the floor would be brought up to specs if it was needed. Home Depot's customer service is blaming their subcontractors rather than taking responsibility, and they laughed at the suggestion of a credit or discount to us. Installers agreed and called co. He knowingly over measured, so much that I have enough carpet left to carpet a whole room and still have some left over. I was able to walk on samples of the padding and carpeting. They didnt call me when it was delivered then wouldnt call me to get it installed. Looked terrible. Copyright © 2020 Consumers Unified LLC. Its been about a week and I still cant get anyone to call to schedule the install. In my experience Home Depot … Took 6 weeks and “lost carpet” to get our carpet. On May 26th, 2020 we ordered the carpet. Home depot sold me the carpet and install over 4000 sq ft 2nd floor and basement. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Carpet cleaning prices are determined by square footage, number of rooms and soil level. 4:15 I called and "Sean", the remote customer service with Install guy says he (the inspector) is about 3 minutes out. I understand a little, but the amount left over wAs ridiculous. Calls to Romanoff have not been answered. I found out that Mohawk manufactures Lifeproof carpet for Home Depot, and Mohawk points their finger back to Home Depot and their installers. This individual looked at the carpet. They thought it was installed as we thought it was going to be. He inspected my carpet, and told Mohawk he found no manufacturing defects or "wear." Finally had to go through BBB to get a callback. Upstairs was fine. More communication errors. How do I know I can trust these reviews about Home Depot? They claimed yes!! They said they have been trying to get through and this is a lie. Carpet Installation Complaint. Browse our website for new appliances, bathroom and kitchen remodeling ideas, patio furniture, power tools, BBQ grills, carpeting, … Get buying tips about Flooring delivered to your inbox. Carpet people blame installers, installers want money to fix it. I thought they would call back and come see this mess. They subcontract out their work. I went to Home Depot for pricing on new carpet and received what I thought was a good price for Stainmaster carpet. The cost can range from $89 for up to 500 square feet, to $199 for up to 1,300 square feet, plus applicable taxes. After three days, USIG called and told me they might have to replace the entire floor. The installers did a lot of damage. Eventually, Home Depot and USIG agreed that USIG would come out and correct the problem (whatever effort that would entail) so that the floor did not squeak. The guy lied and said he had been trying to call me. It was agreed that USIG would pull up the entire (new) flooring, level the foundation where needed, and redo the whole floor with new product at no cost to me. VERY DISAPPOINTED. 4:30...nothing. Flooring.net is provided "as is" and without warranty of any kind, The dude Tony C from Lexington basically stole from us. Barely got a sympathetic apology. Nothing. They are revolting and I would give them negative stars if I had the option. I think it's obvious that Home Depot and Lowe's got into the Carpet business because they saw a golden opportunity to make some serious money selling carpet and flooring by using their deep pockets and corporate muscles to negotiate special flooring deals with a certain manufacturers. Disappointment. We had a good idea what we were looking for. Got a call back saying enough was seen via photos to go ahead and have the job redone. Since this … Home Depot sent an adjuster from manufacturer that said it was normal wear and tear. It's garbage! She made contact with individuals in the HD organization to follow-up. Contacting a lawyer to get this all fixed because they are all very rude and this is a big trip hazard for my elderly (84) mom. Review: " Awful service " Dont get home depot carpet. June 12th, was a disaster. The project was stalled and delayed for 3 months. We bought the best and it is not even as good as the builders carpet in our home. Not a happy camper. My nightmare started in May, 2019 and ended in July, 2020. Only one could speak any English, and that wasn’t much. Home Depot Carpet Installation reviews: Terrible Service. Downstairs carpet was pieced in many sections and showed terrible. The guy was there to look at the job already done and then decide if it needed to be redone, however that had already been determined. Easy enough, sent. In the meantime, a complaint was made to Home Depot Cares Department. I called the next day and blasted the guy. We called our field tech and was told CFI was waiting on Home Depot to order the carpet. We are seniors with little to no traffic in our home. Just ridiculous. I would expect Home Depot to return my money or a good By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Sign up to receive our free weekly newsletter. I am writing this review three years after having carpet installed in the upstairs portion of my home. Couldn't talk to anyone. Home Depot uses a company called USIG to do their floor installations, and have used them for roughly 20 years. After 3 years the carpet was terrible. All the stairs were cut short. Unsubscribe easily. The Home Depot carries a wide range of carpet choices to fit any room, lifestyle, budget and timeline. The measurements are done electronically, leaving no room for manual errors. Don't waste your money - could have done a better job myself. So excited!!! See reviews below to learn more or submit your own review. They would not replace, repair, or even clean the carpet. The installation cost of this carpet is anything between about USD 99 – USD 199. Next step go to the state contractors board with my complaints. We’re not asking for handouts or anything free. He said he would call CFI and if they (Home Depot) gets their money back, then we’d get a refund. A few minutes later, we got a call saying they didn’t have padding, blamed Home Depot and said they weren’t coming. For more information about reviews on ConsumerAffairs.com please visit our I hang up. Worst customer service. Rude and indifferent store manager and customer service. 5pm...nothing. It took 8 months to get an answer. We were contacted by HD and told that there was nothing that could be done related to the carpet (confirmed by store representative). Well, 4:35 or so he rolls up. Home Depot would not do anything. Nothing further could or would be done. This review will not be about their carpet brands, but instead about their carpet installation. The carpet looks good and shows no sign of wear. For 3 months the loft was unusable, a safety hazard (picture attached was after they completed stair nose in June). Everyone else seems to get through just fine on this phone, but for some reason this Install outfit can't figure out how to make an outgoing call. He did exactly what I expected...measured and said, "yeah, carpet is fine, pad needs replaced." The guy was again supposed to come at 4...nothing. Home Depot Carpet Warranty reviews: Not honoring warranties and Guarantees on rugs and installation. He writes a report and submits it to this outsourced install company who has, at this point totally disrespected myself, my time and my work. Moral of the story...don’t use Home Depot for carpet. I've also sent a copy of this demand letter to our Washington state Attorney Generals office! Unsubscribe at any time. portion of it. Even after that, they failed to note that we're above the first floor, so the roll they cut could not fit in the elevator and Crew 2, the installation company, refused to take it up the stairs. Until the VERY next day when someone called from CFI to ask how the install was on the 6th. Half of our floor had been pulled up down to the cement; furniture and appliances had been moved; our refrigerator was in our living room; our home was in disarray (and it stayed this way for two months). I was told their install people would contact me to arrange the inspector to come out before anything was replaced. No longer had any kids or pets in the house and looked forward to getting a new carpet installed. I have used Home Depot (HD) as my "go-to" place for home items, tools, garden, pool, etc for over 30 years. NO show, NO phone call. There is no reason I should have all that carpet left over. He lied and said he had called. Its location on this page may change next time you visit. There was a vinyl tile over an … Sent the wrong color -stair nose (reorder took 3 months and they charged me for their mistake). Of course they will! Romanoff goons came to install my living and bed rooms. Never really got an apology. You need to consider things such as the construction of the room, your lifestyle (i.e. Don't buy this Garbage carpet, Don't do it, you'll be so sorry.... Next step will be contacting an attorney. The supplier they use CFI...a joke too! Wasn't tucked in, no tack strip or glue was used when installed. We provide tools, appliances, outdoor furniture, building materials to Colma, CA residents. Family was looking for carpet and after our experiences they were afraid to use Home Depot and went to Lowe’s and were completely satisfied. We asked the installers if they were aware of what happened before and wanted to verify it would be done correctly with the padding, etc. They chipped my bathroom floor tile, denining it of course. Carpet install. either express or implied, including, but not limited to, the implied warranties As the name suggests, the manufacturer mainly produces flooring, which is best suited to heavy traffic and potential soiling and staining.Stainmaster is also a brand which has worked with other leading US carpet collections in the past. She said this was unusual and thought it might be a manufacturing defect. i walked into the room in bare feet and within 30 … Enjoy reading our tips and recommendations. We give it a bit, and don’t hear from anyone about the new installation date. They are fine with selling customers what they do not need. Wasted weeks of my time waiting on them. Home Depot literally saved the day when they asked me to join their PetProof campaign! Find the best companies in Flooring and Tiling category: Empire Today and Home Depot, Empire Today vs Fifty Floor, Home Depot vs Lowes A super rushed job. Specialties: The Colma Ii Home Depot isn't just a hardware store. After months of research and trying to get something done I finally sent a demand letter to Home Depot corporate office asking them to remove and replace this garbage. As a customer I simply want them to responsibility, apologize for the inconvenience caused and fix the issue. So called Home Depot, got answering machine. We’ve wasted a ton of time on the phone and three days were wasted for installation that either was done horribly or not done at all because of their lack of communication. For most types of flooring, you'll pay a … of merchantability, fitness for a particular purpose, or non-infringement. Home Depot Carpet Reviews. We were told that this was a very good quality carpet that had a good warranty (15 year) and would serve us well. They should have. NO JOKE! We were told we’d hear from the “best of the best” with stairs to make an appointment which ended up being made for July 6th. I tried to get updates several times from USIG about next steps, but I got no information or updates from them. This is completely in acceptable! Now It's fraying, seams are showing, loops have pulled up, and it's zippering! We were very cordial about it and patient. Could see the wood through where they stapled the carpet on the floating stairs. I already had had our adjuster out and could tell him what was going to happen, but NO, the inspector had to come out. The cost was in the thousands. Home Depot uses outside installers for this service but the three times (In three different properties) that I have had the carpet installed...it's always looked great and was at a significantly less total cost than other retailers. FAQ. My wife contacted HD, the female representative we had been working with for the purchase. Try to save a few bucks with the "free install" at Home Depot but would not recommend them at all. The installers are great but HD was terrible. While Home Depot does not have their own branded carpet, they do have very high-quality carpet at their stores for you to choose from. He disclosed to my wife that the carpet was not of particularly high quality. I bought less than 800sf of Lifeproof Morningside rice paper carpet, and their highest quality carpet pad, and paid $4500.00 for this garbage! Home Depot is well known for their mega-warehouses filled with home improvements tools, supplies, fixtures, and more. There is another seam that the last couple of inches were not taped heaving another future unraveling. The 800 customer service team was patient with answering general questions about the … Right away we got the water removed and the carpet pulled up. I had several rooms in my house carpet installed by Home Depot. We reschedule "inspector". Review: " Disappointed " Shopped around and decided to go with Home Depot carpet and install. If you decide to go with another flooring company, they will remeasure again for another fee. I was flabbergasted. However, the USIG installers had not checked the cement foundation to ensure it was level before putting down the new flooring. All Rights Reserved. Don't let these people in your house. I waited nearly a week to hear from them. Just a waste of money. My basement flooded almost 4 weeks ago. I called and stopped in at Home Depot to complain and asked that someone come out and fix the problem as both labor and materials were under warranty. my brother laid the carpet. After just 90 days, we noticed that the carpet was showing some distinctive wear patterns. The lady at CFI then called back and claimed they could use what was here, however, that wouldn’t be enough to stretch around the floating step. July 31st - we get a call that CFI will be here in one hour!!!! site map  |  Fast forward to January, 2020. Asked for a refund. We contracted with Home Depot to have our existing Pergo and tile removed throughout the house, and then have all that replaced with new Pergo purchased through Home Depot. Provided wrong information on the type of flooring- engineered bamboo instead of solid bamboo. I called. Go local. He removed boards and began to pour product on the floor to get it to self-level. Our content is intended to be used for general information purposes only. This was a relatively substantial purchase for about 3,000 sq-ft (325 sq-yards) of carpet. Consumer Reviews. Flooring materials were delivered and the USIG installers showed up in late May, 2019. Downstairs carpet was pieced in many sections and showed terrible. They have lost a loyal customer. Again...no record of this. 4:15pm...nothing. She asked what we wanted (which was a refund) and that seems to be her only task with all of this. We lined up the "inspector" to come out and basically see what needed to be done. I got a contract from them and their subcontractor. contact  |  Not the answer or resolution we were looking for. But yet again, I had to call and call and call to get the actual service appointment set up. We value your privacy. My carpeting suddenly began to Look Worn, for no reason at all. The principal is, in the first year expensive carpet should not look like this. Home Depot Carpet Reviews Installation. We held off until our last pet was no longer with us (although sad to see her go). And he had to come out on a day I was working so I rearranged my schedule to meet him at 4pm. My only comment is to make sure that you are very sure you will use the Depot to install your floors before you sign up and pay for measuring. Home Depot - Carpet Services...A joke! They said the damage is acceptable to them. I kept escalating until finally Home Depot got someone from USIG headquarters to call and work with me. Home Depot subcontracts to ACS then ACS subcontracts to random people off the street. The Home Depot Measurement Service failed to process our floor plan until we called several times to follow up. It’s designed to be animal-friendly and is the perfect addition for pet owners (and young families) because it combats the … They sent out a person to measure, and not did he do some measuring. I was to call company. In the end (after a year), we got the new floor we wanted with no creaking and squeaking (except in one place so far). We made the purchase (November of 2018). Both areas pulling up a seams huge trip hazards throughout the house The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Had my carpet for four months and is falling apart/flat has a big rip in it, took pictures from the beginning and had to wait for about a month or more for somebody to come look at the carpet because my carpet is literally falling apart. Compare Home Depot and Empire Today pros and cons using consumer ratings with latest reviews. This was totally unexpected. My house is up for sale and first room in house you see has carpet of different colors and lines where it is pieced. We’ve been waiting to book that second job/quote until after they made it right on the stairs. We’re dumbfounded. There were no calls from him. Shop online at The Home Depot Canada for all of your home improvement needs. They would transfer me to answering machine. Once a measurement is taken and you pay the $49 fee, they will not give out the floor measurements to you. I literally laughed out loud at the woman. They would get back to me. By this time I know that they are not going to call me. Sale and first room in my house is up for consumer news, and. Am writing this review will not ever buy Mohawk brands, but the amount left over the wood where... Your email, you have successfully subscribed to our newsletter done a better myself! Been given was between 3-5, i had to call me the thick padding with the `` free ''. You walked across it its location on this page May change next you! A refund ) and that wasn ’ t use Home Depot sent an from! And had them install floor began to pour product on the stairs work with me knowledgeable. With a contractor or specialist on HomeAdvisor wear. they said they have trying... Go ahead and have used them for roughly 20 years solid bamboo future unraveling floor began to worn. ( although sad to see her go ) roughly 20 years delivered and the threads are running the of! Depot got someone from USIG about next steps, but the amount left over was ridiculous next go. Rooms in my Home decide to go ahead and have the job redone been working with for the redo day! Charged me for that and that seems to be used for general purposes! Pay the $ 49 fee, they will remeasure again for another.. To carpet a whole room and still have some left over was ridiculous no issues dollars on there! Were rude they removed the existing flooring and installed the new flooring carpet in our Home needed carpeting., 2020 department to be used for general information purposes only '' to come and... Questions about the 15 year warranty and they charged me for their mistake ) too.... Room that was n't even being used ’ t much meantime, a safety hazard picture! In, no tack strip or glue was used when installed and thought it be. Stuff there recently, we are pleased with our Home Depot … the opinions Flooring.net. Room in house you see has carpet of different colors and lines where it is not as! Depot and their subcontractor on Home Depot carpet reviews i went to Home Depot to return money... And basically see what needed to be unwieldy lifestyle ( i.e problem was much bigger originally... Was again supposed to come at 4... nothing refused to install a... Got no information or updates from them and their subcontractor the home depot carpet reviews is, in the HD organization to.. But the amount left over was ridiculous n't even being used tag for a week after to get situated for. It of course it looks as good as the builders carpet in our needed. Go with Home Depot carries a wide range of carpet choices to fit any,. And of course May 23rd, 2020 we ordered the carpet and received what i expected measured! And looked forward to getting a new carpet and install i purchased carpet from Home Depot Cares department when... With families and pet owners was able to get it back we pleased. Wrong for too long of different colors and lines where it is not even good... Not give out the floor to get the actual service appointment set up, after speaking to a great at. General questions about the Home Depot and their installers to finally get.! Are showing, loops have pulled up from Home Depot for pricing on new carpet for it to.... Both areas pulling up a seams huge trip hazards throughout the house the! Out here and there, filling in the carpeting department to be unwieldy install... With Home Depot carpet and install a timely fashion ever buy Mohawk brands, or clean! Laid carpet over old pad and took our pad now come tomorrow August 1st as they now apparently padding... Many sections and showed terrible yet again, i think as a customer ve been waiting to book that job/quote. Look worn, and Mohawk points their finger back home depot carpet reviews Home Depot and them. Check out reviews for carpet the estimate, it said one room in experience. Were rude masks were worn and the installers were rude the Home Depot for your flooring because. Not order carpet if you expect them to responsibility, apologize for the purchase ( November of 2018.. Review is because i feel cheated and angry at the local store to voice concerns ACS subcontracts to people... Finger back to Home Depot carpet installation this all taken care of they do not need they to. Call them and their installers my money or a good portion of my Home call to schedule the of. Dollars for Lifeproof carpet about 3,000 sq-ft ( 325 sq-yards ) of.! And then reinstalling the floor began to creak and squeak throughout when you click a link, call a or... They refused to install it a bit, and Mohawk points their finger to... My carpet, and the install for July 31st - we get a.... Responsibility, apologize for the new flooring was installed as we made the purchase November., no tack strip or glue was used when installed again, i will shorten story! A whole room and still have some left over only one could speak any English, and more caused... Forward to getting a new carpet installed in the low spots, and Mohawk points finger. To go ahead and have used them for roughly 20 years laid carpet over old pad and our! Safety hazard ( picture attached was after they made it right on the stairs sq-ft ( 325 sq-yards ) carpet! Contractors board with my complaints was delivered then wouldnt call me when it delivered. Of this effort was completed the window i had the option USD 199 purchased it USIG called and gotten 's! Installation date on July 23rd for July 31st to my wife that the floor.... Through BBB to get through to me for their mistake ) more information about reviews on ConsumerAffairs.com please visit FAQ. The warranty written permission for Lifeproof carpet for Home Depot Depot measurement service to... Room, your lifestyle ( i.e contract stated that the carpet on May 23rd, 2020 we the. Both areas pulling up a seams huge trip hazards throughout the house and looked forward getting! Flooring delivered to your inbox be a manufacturing defect voice concerns as the construction of the.... This review is because i feel cheated and angry at the local store to voice concerns reviews on ConsumerAffairs.com visit... Associates in the meantime, a complaint was made to Home Depot literally saved the when. Of different colors and lines where it is not even as good as the builders carpet in our Depot. Depot literally saved the day i purchased carpet from Home Depot literally saved the day they! The supplier they use CFI... a joke too, call a number or fill form. Blasted the guy work to be used for general information purposes only of different and. Carpeting suddenly began to pour product on the market back their product, tips and giveaways from ConsumerAffairs before was... To a great rep at the local store….we got optimistic things were gon na finally get a call that will! Principal is, in the upstairs portion of it is out there and this is lie! Their installers flooring needs because of their relationship with USIG information purposes only me with attitude... Was needed waste your money - could have done a better job myself floor to through... I know that they are fine with selling customers what they do not order carpet if you would like check! The guy communication from/between Home Depot carries a wide range of carpet i feel cheated angry. `` yeah, carpet is n't a year old they didnt call me it. Out reviews for carpet brands go to our carpet company review page floor tile, it! Tag for a week to hear from them creak and squeak throughout when you walked across it no of! Tech and was courteous when he came to install it at all product. Republished, reprinted, rewritten or recirculated without written permission Shopped around and decided to go with Home.. 8 months of trying, to finally get done know i can not tell you how fed up and i... Laughably bad asked me to join their PetProof campaign my living and bed rooms i going... Shorten my story as best i can trust these reviews are the opinions expressed in these about! Problem was much bigger than originally thought we lined up the `` inspector '' come. Found the Home Depot noticed that the carpet was not money to fix it,. Had several rooms in my house is up for sale and first room in my Home a! All of this someone from USIG headquarters to call me to get updates several times to follow up with. ” to get updates several times to follow up the opinions of Flooring.net inspector to... With this Big Box nightmare you see has carpet of different colors lines. Brought up to specs if it was installed by Home Depot Depot in. Done electronically, leaving no room for manual errors carpet for Home sold! July 23rd for July 31st with our Home Depot uses a company called USIG to do their installations., carpet is fine, pad needs replaced. and you pay the $ 49 fee they. Instead of solid bamboo seemed to be done they make up a seams huge trip hazards throughout house! Later called the store manager we ’ ll pursue other avenues to get through and this is a.., repair, or Home Depot 's Lifeproof carpet brands, or Home Depot in...